Terms & Conditions
Returns Policy
CHANGE OF MIND
We strongly recommend that you send us an email or phone us to resolve any issues or concerns you may have about a product BEFORE ordering. If you wish to return an unopened and undamaged product within 7 days please phone us first for approval. We do reserve the right to refuse returns at our discretion, we also reserve the right to charge a 25% restocking fee and will not refund any charges we have incurred while processing the order. This means you simply just can’t return product and expect a full refund without first discussing this with us.
CONSUMERS
CONSUMERS
Under the Consumer Guarantees Act 1993 ('CGA'), you have guaranteed legal rights for goods [and services] you buy.
These are called 'consumer guarantees', and include the following:
1. a guarantee that the goods are of acceptable quality, such that the goods are:
Fit for all the purposes for which goods of that type are commonly supplied;
Free from minor defects;
Safe durable; and
Acceptable in appearance and finish;
These are called 'consumer guarantees', and include the following:
1. a guarantee that the goods are of acceptable quality, such that the goods are:
Fit for all the purposes for which goods of that type are commonly supplied;
Free from minor defects;
Safe durable; and
Acceptable in appearance and finish;
2. a guarantee that the goods are fit for any particular purpose made known by you, or for which we represent that they are or will be fit;
3. a guarantee that the goods correspond with any description with which the goods are supplied; and
4. a guarantee that the goods correspond with any sample or demonstration model where the goods are supplied by reference to such sample or model.
If the goods (or services∥ we supply do not meet a consumer guarantee, we will meet our obligations under the CGA to provide a remedy.
These guarantees are in addition to any warranty offered by a manufacturer, and you may have rights against the manufacturer directly.
The CGA does not apply where the goods have been used in a manner, or to an extent which is inconsistent with the manner or extent of use that a reasonable consumer would expect to obtain from the goods; and the goods would have complied with the guarantee of acceptable quality if they had not been used in the manner or to that extent.
BUSINESSES
3. a guarantee that the goods correspond with any description with which the goods are supplied; and
4. a guarantee that the goods correspond with any sample or demonstration model where the goods are supplied by reference to such sample or model.
If the goods (or services∥ we supply do not meet a consumer guarantee, we will meet our obligations under the CGA to provide a remedy.
These guarantees are in addition to any warranty offered by a manufacturer, and you may have rights against the manufacturer directly.
The CGA does not apply where the goods have been used in a manner, or to an extent which is inconsistent with the manner or extent of use that a reasonable consumer would expect to obtain from the goods; and the goods would have complied with the guarantee of acceptable quality if they had not been used in the manner or to that extent.
BUSINESSES
If you are acquiring goods from Aqua Filter for business purposes as defined in sections 2 and 43 of the CGA, you agree that the consumer guarantees provided for in the CGA will not apply to the supply of those goods (or services).
FAILURES (MINOR AND MAJOR)
Minor
If the goods (or services) we supply do not comply with a consumer guarantee, but can be remedied within a reasonable time, we will either repair the goods or replace the goods with goods of identical type. If we cannot repair or replace the goods within a reasonable time, we will provide you with a refund of the purchase price.
Major
A 'major failure' is where the failure in the goods cannot be repaired or cannot be repaired within a reasonable time, or where the failure constitutes a 'failure of substantial character' as set out by section 21 of the CGA.
If a failure amounts to a major failure, you are entitled to return the goods and choose to have a replacement of the returned goods or a refund. Alternatively, you may elect to retain the goods and obtain compensation for the reduction in value of the goods.
Where you choose a replacement, we will, where available, provide goods of the same type and similar value to the returned goods.
If the goods (or services) we supply do not comply with a consumer guarantee, but can be remedied within a reasonable time, we will either repair the goods or replace the goods with goods of identical type. If we cannot repair or replace the goods within a reasonable time, we will provide you with a refund of the purchase price.
Major
A 'major failure' is where the failure in the goods cannot be repaired or cannot be repaired within a reasonable time, or where the failure constitutes a 'failure of substantial character' as set out by section 21 of the CGA.
If a failure amounts to a major failure, you are entitled to return the goods and choose to have a replacement of the returned goods or a refund. Alternatively, you may elect to retain the goods and obtain compensation for the reduction in value of the goods.
Where you choose a replacement, we will, where available, provide goods of the same type and similar value to the returned goods.
GOODS DAMAGED IN TRANSIT
Please check all goods are undamaged before accepting them from the courier. If any goods arrive damaged - do not sign a receipt stating that the goods have been received in good order. Please contact us within 24 hours of delivery. We will arrange to have the damaged item returned to us and either repair or replace the goods or refund the price to you, at its election. Damaged goods must be returned to us in the condition received by you with all original packaging, together with all packing slips.
MORE INFORMATION (DELIVERY CHARGES, REFUNDS)
DELIVERY CHARGES
MORE INFORMATION (DELIVERY CHARGES, REFUNDS)
DELIVERY CHARGES
Any shipping costs to return the original goods to us will be at the customers expense. If on examination of goods returned to Kiwi WaterFilters, the goods are found to not be in breach of any consumer guarantee, Kiwi WaterFilters may charge you a fee for examining the goods, and any cost to return the goods to you.
Please note that goods must be returned within a reasonable period and you may be asked to demonstrate that you have purchased the goods from Kiwi WaterFilters and that the problem with the goods was not your fault.
REFUNDS
Refunds will be issued at the discretion of Aqua Filter.
Refunds will normally be processed within Fourteen (14) days.
Refunds will normally be processed within Fourteen (14) days.
Payments, Shipping and Pricing
PAYMENT INFORMATION
Aqua Filter require all orders to be paid before the products are delivered.
There are three payment methods available:
Aqua Filter require all orders to be paid before the products are delivered.
There are three payment methods available:
BANK DEPOSIT
This is the preferred payment method as it is fast, does not incur significant processing costs and the transaction can be conducted through your banks secure systems. Deposits can be made to the following bank account:
Masterwater Solutions Limited T/a Aqua Filter
BNZ Bank
Account: 02-0544-0057929-00
Reference: The order number produced from our website
Please allow overnight clearance of internet payment if made by another bank.
Account: 02-0544-0057929-00
Reference: The order number produced from our website
Please allow overnight clearance of internet payment if made by another bank.
2. CREDIT CARD
We use Windcave to process credit card payments over the phone.
Our website uses Shopify Payments to process online credit card transactions. After selecting to pay by Credit Card your payment will be securely taken by Shopify Payments . We will be advised once you have made the online payment. In the case of a one off purchase your credit card details will not be stored. If a recurring purchase (subscription) is made, your payment details will be stored securely by Shopify.
Visa, Mastercard, Amex, Shop Pay, Google Pay and Apple Pay are all accepted by Shopify Payments.
SHIPPING & FREIGHT
We will only ship orders to physical addresses within New Zealand. Orders under 25 Kg will be shipped via a courier service. Orders over 25Kg will be shipped via a trucking company.
Shipping costs will be charged by total weight of the order as follows:
Under 2 Kg = $8.50
Between 2 and 8Kg = $24.00
Over 8 Kg and under 25 Kg = $29.00
Over 25 Kg = $65.00
*all shipping includes GST.
Our website uses Shopify Payments to process online credit card transactions. After selecting to pay by Credit Card your payment will be securely taken by Shopify Payments . We will be advised once you have made the online payment. In the case of a one off purchase your credit card details will not be stored. If a recurring purchase (subscription) is made, your payment details will be stored securely by Shopify.
Visa, Mastercard, Amex, Shop Pay, Google Pay and Apple Pay are all accepted by Shopify Payments.
SHIPPING & FREIGHT
We will only ship orders to physical addresses within New Zealand. Orders under 25 Kg will be shipped via a courier service. Orders over 25Kg will be shipped via a trucking company.
Shipping costs will be charged by total weight of the order as follows:
Under 2 Kg = $8.50
Between 2 and 8Kg = $24.00
Over 8 Kg and under 25 Kg = $29.00
Over 25 Kg = $65.00
*all shipping includes GST.
We will endeavour to dispatch the products on the next available courier after we have received the payment (during our open hours).
If the product ordered is not currently in stock we will advise you at the earliest opportunity via phone or email.
PRICES & GST
All prices displayed are in New Zealand Dollars (NZD). All prices INCLUDE GST. You will only be charged in New Zealand Dollars.
Terms and Conditions
Thank you for shopping. Please read the following Terms and Conditions carefully.
TERMS AND CONDITIONS OF USE
Last Updated: 27/08/2024
BY USING THIS WEBSITE, YOU ARE ACKNOWLEDGING THAT YOU HAVE READ AND UNDERSTAND THESE TERMS AND CONDITIONS OF USE AND THAT YOU AGREE TO BE BOUND BY THEIR TERMS.
PLEASE READ THESE TERMS AND CONDITIONS OF USE VERY CAREFULLY BEFORE USING ANY OF THE SERVICES DESCRIBED BELOW OR PLACING ORDERS FOR ANY PRODUCTS. IF YOU DO NOT AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS OF USE, PROMPTLY EXIT THIS WEBSITE.
In these Terms and Conditions of Use, the Privacy Policy, the Shipping Policy and the Returns Policy, and reference to Aqua Filter, we, our and us means Aqua Filter.
Last Updated: 27/08/2024
BY USING THIS WEBSITE, YOU ARE ACKNOWLEDGING THAT YOU HAVE READ AND UNDERSTAND THESE TERMS AND CONDITIONS OF USE AND THAT YOU AGREE TO BE BOUND BY THEIR TERMS.
PLEASE READ THESE TERMS AND CONDITIONS OF USE VERY CAREFULLY BEFORE USING ANY OF THE SERVICES DESCRIBED BELOW OR PLACING ORDERS FOR ANY PRODUCTS. IF YOU DO NOT AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS OF USE, PROMPTLY EXIT THIS WEBSITE.
In these Terms and Conditions of Use, the Privacy Policy, the Shipping Policy and the Returns Policy, and reference to Aqua Filter, we, our and us means Aqua Filter.
1. THE WEBSITE
https://www.aquafilter.co.nz is a web portal designed to facilitate the sale of pumps, filters and other products sold by Aqua Filter. We reserve the right to change these Terms and Conditions of Use at any time without prior notice, in which case we will post the revised Terms and Conditions of Use on this website and update the "Last Updated" date to reflect the date of the changes. By continuing to use this website after we post any such changes, you accept the Terms and Conditions of Use, as modified. Any rights not granted by these Terms and Conditions of Use are reserved by Aqua Filter.
2. PRIVACY POLICY
To purchase products on this website and to access certain Services available on this website, you must provide certain personally identifiable information about yourself, including your name, address and other contact information in connection with your submission of credit card or other payment information. Our policies and procedures concerning our collection and use of personally identifiable information is described in our privacy policy ("Privacy Policy"), which may be viewed at (add link to Aqua Filter privacy policy) By using this website, you are acknowledging that you have read, understand and agree to be bound by our Privacy Policy.
3. USE OF WEBSITE; LIMITATIONS ON USE
You may use this website pursuant to these Terms and Conditions of Use solely for your personal, non-commercial use. We reserve the right to deny access to the website or to any of its Services to anyone who violates these Terms and Conditions of Use. By using this website, you represent, warrant and agree that you shall not (and you agree not to allow any other individual or entity to): (a) gain unauthorized access to the website, or computer system, or network connected to this website or use automated means to download data from our website; (b) engage in any illegal conduct or conduct that violates the rights of others, including conduct that we determine (in our discretion) is harassing, offensive, an invasion of privacy or publicity rights or that is protected by copyright, trademark or other proprietary right, or derivative works with respect thereto, without first obtaining permission from the owner or rights holder; or (c) use the website to transmit a computer virus or other feature designed to damage or interfere with the intended performance of this website or its Services.
You hereby agree to and shall indemnify and hold Aqua Filter, and all of its officers, directors, owners, agents, employees, information providers, parent, subsidiaries, affiliated companies, licensors and licensees (collectively, the "Indemnified Parties") harmless from and against any and all liability and costs (including attorney's fees and costs) incurred by the Indemnified Parties in connection with any claim arising out of any breach by you of these Terms and Conditions of Use or the representations, warranties and covenants made by you herein. You shall cooperate as fully as reasonably required in the defense of any claim.
You hereby agree to and shall indemnify and hold Aqua Filter, and all of its officers, directors, owners, agents, employees, information providers, parent, subsidiaries, affiliated companies, licensors and licensees (collectively, the "Indemnified Parties") harmless from and against any and all liability and costs (including attorney's fees and costs) incurred by the Indemnified Parties in connection with any claim arising out of any breach by you of these Terms and Conditions of Use or the representations, warranties and covenants made by you herein. You shall cooperate as fully as reasonably required in the defense of any claim.
4. OWNERSHIP
This website and the contents hereon are protected by copyright as a collective work and/or compilation, pursuant to international intellectual property conventions, and other copyright laws. This website, including all photographs, images, text, graphics, icons, audio clips, software and other aspects thereof, all improvements or modifications thereof, all derivative works based thereon, including all copyrights, trademarks, and other intellectual property or proprietary rights in the foregoing, are owned by Aqua Filter or our licensors.
Any trademarks, service marks, and other marks and indicators of source or origin of any third party that may appear on this website are the property of such third-party owner, who may or may not be affiliated with, connected to, or sponsored by Aqua Filter. You may not use, copy, modify or display any of the trademarks, service marks, names or logos appearing on this website without the express written permission of the trademark owner. You will abide by any and all additional copyright notices, information, or restrictions contained in any content on this website. Nothing in these Terms and Conditions of Use shall be deemed to grant to you or any other user any license or right in or to any patent, copyright, trademark, trade secret or other proprietary right of ours or any of our licensors.
Any trademarks, service marks, and other marks and indicators of source or origin of any third party that may appear on this website are the property of such third-party owner, who may or may not be affiliated with, connected to, or sponsored by Aqua Filter. You may not use, copy, modify or display any of the trademarks, service marks, names or logos appearing on this website without the express written permission of the trademark owner. You will abide by any and all additional copyright notices, information, or restrictions contained in any content on this website. Nothing in these Terms and Conditions of Use shall be deemed to grant to you or any other user any license or right in or to any patent, copyright, trademark, trade secret or other proprietary right of ours or any of our licensors.
5. CHANGES IN WEBSITE CONTENT, PRODUCTS AND PRICING
We reserve the right to make adjustments to prices and product and service offerings (including the discontinuation of product and service offerings) and availability for any reason, including but not limited to changing market conditions, product discontinuation, manufacturer price changes, errors in advertisements and other extenuating circumstances. Unless expressly stated otherwise, all changes to this website and its Services, including changes to the content, features and product and service offerings on this website, shall be subject to these Terms and Conditions of Use. To the extent that we provide information on availability of products or services, you should not rely on such information, and we will not be liable for any lack of availability of products or services that you may order through this website.
Unless stated otherwise, all prices payable for product and service offerings on this website are inclusive of GST. We reserve the right to refuse or cancel any orders placed for products and/or services where the sale or use of such product and/or service in your State or Country is restricted or prohibited.
We reserve the right to make adjustments to prices and product and service offerings (including the discontinuation of product and service offerings) and availability for any reason, including but not limited to changing market conditions, product discontinuation, manufacturer price changes, errors in advertisements and other extenuating circumstances. Unless expressly stated otherwise, all changes to this website and its Services, including changes to the content, features and product and service offerings on this website, shall be subject to these Terms and Conditions of Use. To the extent that we provide information on availability of products or services, you should not rely on such information, and we will not be liable for any lack of availability of products or services that you may order through this website.
Unless stated otherwise, all prices payable for product and service offerings on this website are inclusive of GST. We reserve the right to refuse or cancel any orders placed for products and/or services where the sale or use of such product and/or service in your State or Country is restricted or prohibited.
6. PAYMENT
Terms of payment are within our sole discretion and, unless otherwise agreed by us in writing, payment must be received by us prior to our acceptance of an order. We accept credit cards. We may also offer other payment alternatives from time to time. When placing an order online by credit card, you must provide: the address the card's statement is sent to (billing address), the card number, the expiration date and the cardholder's name as it is printed on the card, and the 3 or 4 digit code found only on the card (CVV2 code).
Each time you submit credit card or other payment information on this website, you represent (a) you are authorized to use the credit card or other payment account; (b) the information you supply to us is true, correct and complete; (c) charges incurred by you will be honoured by your credit card company or other payment system provider; and (d) you will pay charges incurred by you at the posted prices, including all applicable taxes, if any. If an order appears fraudulent in any way, we reserve the right to cancel the order, notify the card holder and the proper authorities. Charges for shipping and handling will be made in accordance with our then-current shipping policies.
We reserve the right to change our payment policies and procedures at any time without prior notice to you.
Each time you submit credit card or other payment information on this website, you represent (a) you are authorized to use the credit card or other payment account; (b) the information you supply to us is true, correct and complete; (c) charges incurred by you will be honoured by your credit card company or other payment system provider; and (d) you will pay charges incurred by you at the posted prices, including all applicable taxes, if any. If an order appears fraudulent in any way, we reserve the right to cancel the order, notify the card holder and the proper authorities. Charges for shipping and handling will be made in accordance with our then-current shipping policies.
We reserve the right to change our payment policies and procedures at any time without prior notice to you.
7. SHIPPING POLICIES
Our shipping policy ("Shipping Policy") may be viewed at (add link to aquafilter shipping policy). By using this website, you are acknowledging that you have read, understand and agree to be bound by our Shipping Policy.
8. ORDERING DISCLAIMER
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept, decline, or limit your order for any reason, whether or not your credit card has been charged. If your credit card has been charged and your order is cancelled, you will receive a prompt refund credit to your account. We also reserve the right to require additional information before processing any order.
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept, decline, or limit your order for any reason, whether or not your credit card has been charged. If your credit card has been charged and your order is cancelled, you will receive a prompt refund credit to your account. We also reserve the right to require additional information before processing any order.
9. RETURN POLICY
Our return policy ("Return Policy") may be viewed at (add link to aquafilter refund policy). By using this website, you are acknowledging that you have read, understand and agree to be bound by our Return Policy.
10. LIMITATION OF LIABILITY
IN NO EVENT SHALL PUMPS ONLINE OR ITS OFFICERS, DIRECTORS, OWNERS, AGENTS, EMPLOYEES, INFORMATION PROVIDERS, PARENT, SUBSIDIARIES, AFFILIATED COMPANIES (COLLECTIVELY, OUR "AFFILIATES") HAVE ANY OBLIGATIONS OR LIABILITIES TO YOU OR ANY OTHER PERSON FOR INDIRECT, PUNITIVE, SPECIAL, EXEMPLARY, INCIDENTAL, CONSEQUENTIAL OR OTHER DAMAGES OF ANY TYPE OR KIND (INCLUDING LOSS OF DATA, REVENUE, PROFITS, USE OR OTHER ECONOMIC ADVANTAGE), WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY, OR ANY OTHER THEORY OR FORM OF ACTION, EVEN IF WE OR OUR AFFILIATES HAVE BEEN ADVISED OF THE POSSIBILITY THEREOF, ARISING OUT OR IN CONNECTION WITH THIS WEBSITE AND/OR THE SALE, DELIVERY, USE, REPAIR OR PERFORMANCE OF THE PRODUCTS AVAILABLE THROUGH THIS WEBSITE. NONE OF OUR EMPLOYEES, AGENTS OR REPRESENTATIVES ARE AUTHORIZED TO MODIFY THIS LIMITATION. OUR SOLE AND ENTIRE MAXIMUM LIABILITY (AND THE LIABILITY OF ANY OF THE PROVIDERS OF PRODUCTS AND SERVICES AVAILABLE ON OUR WEBSITE, INCLUDING PRODUCTS AND SERVICES PROVIDED BY OUR AFFILIATES), FOR ANY REASON, AND YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY CAUSE WHATSOEVER, SHALL BE LIMITED TO THE ACTUAL AMOUNT PAID BY YOU FOR THE PRODUCTS AND SERVICES YOU HAVE ORDERED THROUGH OUR WEBSITE. IF YOU ARE DISSATISFIED WITH THE WEBSITE OR SERVICES ON THE WEBSITE, OR WITH ANY OF THE WEBSITE'S TERMS AND CONDITIONS, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE WEBSITE.
SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR CERTAIN DAMAGES, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU TO THE EXTENT SUCH JURISDICTION'S LAW IS APPLICABLE TO YOUR PURCHASE OF PRODUCTS ON THIS WEBSITE.
10. LIMITATION OF LIABILITY
IN NO EVENT SHALL PUMPS ONLINE OR ITS OFFICERS, DIRECTORS, OWNERS, AGENTS, EMPLOYEES, INFORMATION PROVIDERS, PARENT, SUBSIDIARIES, AFFILIATED COMPANIES (COLLECTIVELY, OUR "AFFILIATES") HAVE ANY OBLIGATIONS OR LIABILITIES TO YOU OR ANY OTHER PERSON FOR INDIRECT, PUNITIVE, SPECIAL, EXEMPLARY, INCIDENTAL, CONSEQUENTIAL OR OTHER DAMAGES OF ANY TYPE OR KIND (INCLUDING LOSS OF DATA, REVENUE, PROFITS, USE OR OTHER ECONOMIC ADVANTAGE), WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY, OR ANY OTHER THEORY OR FORM OF ACTION, EVEN IF WE OR OUR AFFILIATES HAVE BEEN ADVISED OF THE POSSIBILITY THEREOF, ARISING OUT OR IN CONNECTION WITH THIS WEBSITE AND/OR THE SALE, DELIVERY, USE, REPAIR OR PERFORMANCE OF THE PRODUCTS AVAILABLE THROUGH THIS WEBSITE. NONE OF OUR EMPLOYEES, AGENTS OR REPRESENTATIVES ARE AUTHORIZED TO MODIFY THIS LIMITATION. OUR SOLE AND ENTIRE MAXIMUM LIABILITY (AND THE LIABILITY OF ANY OF THE PROVIDERS OF PRODUCTS AND SERVICES AVAILABLE ON OUR WEBSITE, INCLUDING PRODUCTS AND SERVICES PROVIDED BY OUR AFFILIATES), FOR ANY REASON, AND YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY CAUSE WHATSOEVER, SHALL BE LIMITED TO THE ACTUAL AMOUNT PAID BY YOU FOR THE PRODUCTS AND SERVICES YOU HAVE ORDERED THROUGH OUR WEBSITE. IF YOU ARE DISSATISFIED WITH THE WEBSITE OR SERVICES ON THE WEBSITE, OR WITH ANY OF THE WEBSITE'S TERMS AND CONDITIONS, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE WEBSITE.
SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR CERTAIN DAMAGES, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU TO THE EXTENT SUCH JURISDICTION'S LAW IS APPLICABLE TO YOUR PURCHASE OF PRODUCTS ON THIS WEBSITE.
11. THIRD PARTY INTERACTIONS
This website may contain links and pointers to other internet websites and resources. Such links are provided for your reference only and do not constitute an endorsement by Aqua Filter or any of its subsidiaries or affiliates of any third parties or their websites or the contents thereon. We do not control outside websites and we are not responsible for their content. We encourage you to be aware when you leave our site to read the privacy statements of every linked website as the privacy policies of each may differ from ours.
12. NOTICE
Aqua Filter may give notice by means of a general notice on this website, by electronic mail if you have submitted your e-mail to us, or by written communication sent by first class mail or prepaid post to your address on record in Aqua Filter account information. If we cannot contact you because the contact information you provided to us has expired or is otherwise inaccurate, you agree that we shall be deemed to have given notice to you for all purposes when we attempt to notify you by use of the most recent contact information you provided to us, if any. You may give notice to Aqua Filter (such notice shall be deemed given when received by Aqua Filter) at any time by any of the following:
Notice sent by email: info@aquafilter.co.nz
Privacy and Security Policy
PRIVACY NOTICE
We respect your privacy!
Any and all information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned!
Any and all information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned!
Any information you give to us will be held with the utmost care and will not be used in ways that you have not consented to.
If you would like us to remove any of the information you have given us please advise us using our contact form and we will remove it.
If you have any questions please advise us using our contact us form.
WHAT SORT OF INFORMATION IS COLLECTED? HOW IS IT USED?
In order for us to process your order, we need to know your:
- Name
- Email address
- Delivery address
- Billing address
We use this information to process and fulfil your order and to notify you of your order status. Order status can be viewed when you login on your account.
IS MY INFORMATION MADE AVAILABLE FOR THIRD PARTIES?
We do not provide your information to third parties: That includes your email address.
Note: If you have any questions or queries we have not answered here. We invite you to let us know. Please use our contact us form.
SECURITY POLICY
SECURITY POLICY
CREDIT CARD INFORMATION
Aqua Filter uses the Shopify Payments System for its online credit card transactions. Shopify Payments processes online credit card transactions securely for hundreds of thousands of merchants globally, providing a safe and secure online payment service.
Payments are processed in real-time
Aqua Filter does not have access to your full card number, this credit card payment is secured by Shopify Payments
Shopify Payments are Level 1 PCI DSS compliant meaning they have met all 6 categories of PCI standards. This means your card information is secure and does not get stored after the transaction.
We also offer PayPal as a payment method on our online store.