K Cathie, New Plymouth
In a bid to save some money upon moving into a new house, I recently bought a so-thought bargain of a water filter online. Being pedantic about my water, I had purchased a 5 stage Reverse Osmosis (RO) water filter system and, suspecting that your average plumber wouldn’t have even heard of RO system, called Aqua Filter to install it for me. This was the only good move I made in the deal. Their service was speedy, efficient and fairly priced too. But upon installation, we realised that the system didn’t work. After several days of trying to rectify the problem without uninstalling the system, it finally had to be uninstalled and taken back to the shop to rebuild a system that wasn’t even one of their own.
By this time I’d gone a week without my RO system and was relying on Aqua Filter to drop bottles of water to my house (another part of their service that is unparalleled in my experience) and had yet another couple of weeks to go while the rebuild could take place.
At the end of the day I have my RO system in and working like a dream, but I didn’t save any money and I wasted a lot of time and energy in the process. In the future, I wouldn’t try cutting any corners in matters like this again. I was just lucky Aqua Filter stands by their customers to ensure they got good clean water. I am deeply grateful for their good nature, time and energy on this needless debacle.
Aqua Filter knows their equipment. They use good quality parts and purchase from reputable manufacturers – something you cannot guarantee when buying online which can end up costing you more in the long run. So many humble thank you’s to team at Aqua Filter for saving my dehydration!